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Privacy Policy
Effective Date: May 27, 2025
Your Privacy Matters: We are committed to protecting your privacy and being transparent about how we collect, use, and protect your information.
1. Information We Collect
Account Information
When you create an account, we collect:
- Email address
- Full name
- Password (encrypted)
- Subscription preferences
Usage Information
We automatically collect certain information when you use our service:
- IP address and location data
- Browser type and version
- Device information
- Usage patterns and feature interactions
- Performance and error logs
Content Data
We temporarily process the text you submit for simplification but do not permanently store your original content unless you explicitly save it to your account.
2. How We Use Your Information
We use your information to:
- Provide and improve our text simplification service
- Manage your account and subscription
- Process payments and billing
- Send important service updates and notifications
- Provide customer support
- Analyze usage patterns to improve our service
- Ensure security and prevent fraud
3. Data Processing and AI
Important: Your text content is processed by AI services (including OpenAI) to provide simplification. We have agreements in place to protect your data, but please avoid submitting highly sensitive information.
We:
- Do not train AI models on your personal content
- Delete processed text from our systems after completion
- Use enterprise-grade AI services with privacy protections
- Encrypt data in transit and at rest
4. Information Sharing
We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:
- Service Providers: With trusted third-party services (payment processing, AI services, hosting) under strict privacy agreements
- Legal Requirements: When required by law, court order, or to protect our rights
- Business Transfer: In the event of a merger, acquisition, or sale of assets
- Consent: With your explicit permission
5. Third-Party Services
Our service integrates with:
- Stripe: For payment processing (subject to Stripe's privacy policy)
- OpenAI: For AI text processing (subject to OpenAI's privacy policy)
- Neon Database: For secure data storage
- Digital Ocean: For hosting infrastructure
6. Data Security
We implement industry-standard security measures:
- SSL/TLS encryption for all data transmission
- Encrypted database storage
- Regular security audits and updates
- Access controls and authentication
- Secure backup procedures
7. Data Retention
We retain your information for as long as necessary to provide our services:
- Account Data: Until you delete your account
- Usage Logs: Up to 12 months for analytics and security
- Text Content: Deleted immediately after processing (unless saved by you)
- Payment Records: As required by law and accounting practices
8. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correct: Update or correct inaccurate information
- Delete: Request deletion of your account and data
- Export: Download your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restrict: Limit how we process your data
9. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyze website performance
- Provide personalized experiences
You can control cookies through your browser settings.
10. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
11. International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our service. Your continued use after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact us at:
Email: privacy@contextualtextsimplifier.com
Website: https://contextualtextsimplifier.com
Response Time: We aim to respond within 48 hours
14. Data Protection Officer
For EU residents, you can contact our Data Protection Officer at: dpo@contextualtextsimplifier.com
Last updated: May 27, 2025